Help & FAQ

Everything you need to know about using Onlyoss. If your question is not answered here, email support@onlyoss.com.

Getting started

What is Onlyoss?
Onlyoss is where a martial artist's rank is made provable. You publish a profile — your discipline, your rank, your competition record — and your academy verifies the rank it awarded you. Anyone can then check it, instead of taking your word for it.

What does it cost?
Creating an account and signing in are free. An athlete membership is $12 a year if you join by 29 November 2026 ($66 a year after that), and it is what makes your profile at onlyoss.com/yourname public: your martial art and rank, your rank verified by your academy, your competition record, your QR code and sparring requests. Every account that exists on the day memberships open gets its first 60 days free, and a school's plan includes memberships for some of its students: 20 on Pro, 5 on Grow. Once memberships open, a profile without one is hidden from the public, never deleted. Verification itself is never sold.

Is anything for sale here?
Three plans for schools, Starter, Grow and Pro, from $49 a month, each with a 14-day free trial; an ad sign-up page a school can add; the Coach plan, for a coach who teaches without a school, $19 a month or $190 a year for founding coaches who join by 31 December 2026, then $29 a month or $290 a year; and the athlete membership, $12 a year ($66 after 29 November 2026). Nothing else is for sale. See the Pricing page for the prices.

Do members sell things to each other?
No. Onlyoss is the only seller on this Platform. Members do not set prices, do not charge each other for content, do not receive tips, and do not hold a balance or take a payout. There is no marketplace, no account credit and no wallet. If you arrange training with somebody you met here, that is between the two of you, off the Platform — we are not a party to it and we do not handle payment for it.

Do I need to be experienced?
No. A white belt on their first week has the same profile as a black belt, and the same claim to have it verified.

Rank and verification

How does rank verification work?
You record the rank you were awarded and name the academy that awarded it. The claim goes to that academy, and it is marked verified only once they confirm it. Two parties are involved on purpose: the person who received the rank, and the school that gave it.

What if my academy is not on Onlyoss yet?
Your rank stays on your profile as claimed but unverified until they join and confirm it. You can point your instructor at the founding cohort, which is the way a school joins at a founding rate held for life. A guided setup takes a school about 20 minutes.

Can an academy remove a verification?
Yes. An academy can retract a verification it previously gave. The rank stays on your profile as your own claim; it simply stops being verified.

Can I verify my own rank?
No, and this is the point of the product. Verification authority belongs to the academy, and it is granted by us to a claimed school. Nobody can confirm their own rank, and no setting on your account changes that.

Using the platform

What can I upload?
Images and video. Video should be uploaded as MP4 — other formats are not converted automatically and may be rejected.

Can I message another member?
Yes, if they have messaging enabled. Members set their own availability, so response times vary.

Who owns what I publish?
You do. You grant us a licence to host and show it on the Platform. See the Contributor Agreement for the detail.

Something is not loading.
Try a hard refresh first, then a different browser. If it persists, email support@onlyoss.com with your username, the page, and what you saw. Screenshots help.

Academies

How does an academy join?
Apply through the founding cohort page. A guided setup takes you about 20 minutes, and we are one message away if you get stuck. Nothing is charged, and applying does not create an account.

What do the plans do day to day?
It keeps attendance: students check in by scanning a QR code at the door, or you tick the register. It lists everyone not seen for two weeks, and it has a message ready for a new member's first month, for somebody who stopped coming and for a birthday. Each one opens on your school's own WhatsApp, already written, and you press send. It also runs a 30-day challenge, with a Wall of Fame on your academy page for the top three who agree to be shown.

What can an academy do that a member cannot?
Confirm or retract a rank claimed under its name. That authority is granted by us to a school we have verified, and it cannot be self-assigned.

Training safely

Is this content safe to follow at home?
Martial arts and fitness training carry a real risk of injury. Consult a doctor before starting any programme, especially if you have a medical condition, are pregnant, are returning from injury, or have not trained recently. Work within your ability, warm up, and stop if something hurts. You train at your own risk — see section 4 of our Terms.

Paying

How will billing work?
A plan is paid by card, monthly or yearly, through Polar Software, Inc., our merchant of record. Your card details never touch our servers. There is no account credit and no wallet — you will not top anything up.

Can I cancel?
Yes, at any time, from your settings, with no cancellation fee. You keep access until the end of the period you have already paid for. See the Refund Policy.

How much is refunded?
Refunds are the amount paid minus the payment processor's fee (Polar: 5% + $0.50). Where Polar reports the actual fee it charged on that payment, that fee is used instead. A refund is never less than $0. Within the EU and UK 14-day right of withdrawal, a consumer gets the whole payment back, the fee included, as the law requires. A payment taken by our mistake (for example a double charge, a charge after cancelling, a purchase we refuse or that was made twice, or an athlete renewal charged while a school's plan already covers the athlete) is refunded in full: nothing is kept back. Wherever the fault is ours (section 6 of the Refund Policy), we bear the payment processor's fee ourselves. Otherwise, gifts can't be refunded. See sections 1 and 4b of the Refund Policy.

Can I get my money back on the Coach plan?
Yes, once: ask within 7 days of your first Coach plan payment, monthly or yearly, and we refund it, minus the payment fee our payment provider Polar keeps (5% + $0.50; on a $19 payment, $17.55 comes back). After that there are no refunds, except the unused days of a month, refunded automatically when a founding coach switches from monthly to yearly; you can cancel at any time and keep your page until the end of the period you have paid for. If you started with a free trial, the trial takes the place of the money-back. See section 5a of the Refund Policy.

Account and privacy

How do I change my email or password?
In your account settings. Changing your email requires confirming the new address.

How do I delete my account?
From your account settings. Some records are kept as long as tax and accounting law requires. See our Privacy Policy.

What do you do with my data?
We use it to run your account and never sell it. The Privacy Policy sets out exactly what we collect and who we share it with.

Contact

Email support@onlyoss.com. Include your username so we can find your account.